Frequently Asked Questions (FAQ)
Welcome to the Walum Help Center! Below you’ll find answers to the most common questions about our products, orders, shipping, and returns.
1. How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your order is placed successfully, you’ll receive a confirmation email with your order details.
2. What payment methods do you accept?
We accept the following payment methods:
Visa, Mastercard, American Express (AMEX), Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
All transactions are processed in USD (United States Dollars).
3. Do you charge for shipping?
No! Shipping is completely free on all orders — no minimum purchase required.
4. How long will it take to receive my order?
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once shipped, delivery typically takes 5–8 business days within the Worldwide.
5. What is your order cut-off time?
Orders placed after 2:00 PM (local time) will be processed on the next business day.
6. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to track your shipment in real time.
7. Can I change or cancel my order after placing it?
Yes, but you must contact us at support@thewalum.com within 24 hours of placing your order to request a change or cancellation.
8. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery.
Returned products must be in new, unused condition and include all original packaging.
Return shipping is free, and a prepaid return label is included in your package.
To start a return, email us at support@thewalum.com with your order number.
9. Do you offer exchanges?
Yes. If you’d like to exchange an item, please contact support@thewalum.com within 30 days of receiving your order.
10. When will I receive my refund?
Once we receive and inspect your return, your refund will be issued to your original payment method within 14 business days.
11. What should I do if my item is damaged or defective?
If you receive a damaged or defective product, contact us immediately at support@thewalum.com with your order number and clear photos of the issue. We’ll arrange a replacement or full refund at no cost to you.